With Connector for Salesforce & Jira, you can create a consolidated, streamlined approach to communication, planning, and execution that minimizes unproductive context changes. This means that legal teams can continue to work on the platform they know, such as Salesforce, and have the means to collaborate with other teams to plan and deliver solutions to clients. With Jira Work Management, the company aims to make it easier to track and manage the work of any team in what Wasmer calls a “universal family of systems and products” and a family of products. Atlassian believes that Atlassian needs this type of core product to track the work being done. But it`s also about the simple fact that every company is now a software company and each team`s work touches on that, marketing and design teams often work in their own silos. Many legal departments have turned to Salesforce to create and protect documents. This makes sense because Salesforce is already the go-to technology for other customer-facing teams, hosting all customer information and serving as a source of truth within the company. The challenge is that a big part of the process of delivering services to customers still relies on working with pre-sales, who work in Jira, not Salesforce. How do teams using two different platforms meet the challenge of effectively collaborating to plan and deliver products and services in an agile way? Anna: It really depends on the partner. For example, our business has probably focused on a year and a half over the past few years, and some of our large partners may take several months to complete their contract. It really depends on the understanding of the person on the other side, because our product is complicated, but our legal terms are not complicated, so if the person on the other side does not understand the nature of our business, then we can end up in quite long business negotiations, but most of the time, It is by trying to understand the product.
Once they understand the product, contract negotiations can take place relatively quickly. But you know, with some of these partners that we deal with, we have legal teams that are larger than our entire business, so yes, it`s really on a case-by-case basis. A recent survey of 113 in-house legal teams found that only 4% of respondents find technology that meets their needs. With the global COVID-19 pandemic and the inevitable reality of remote work, even more legal teams believe that well-designed processes and technology are needed to do their jobs effectively. In fact, more than 80% of respondents believe automation, big data and AI are the future of their work. It is a very popular tool among software developers and associated with agile methodology. When I heard about a legal team using this software, it immediately piqued my interest, so I thought I`d share their experience with the software with you. That`s cool. And Mel, another lawyer on your legal team, mentioned that you use Slack, a very popular communication tool, I think, especially in the startup ecosystem.
Do you use other tools? So what do I think is in the stack of software tools you use globally? The Legal Services Management Model is designed to streamline stakeholder management by allowing you to manage your contracts in one place. Easily move from one stage of the contract cycle to the next using legal case types and workflows, or customize them to create a new template for your team`s legal processes. An inevitable byproduct of legal teams is the accumulation of hundreds of pages of important documents. With the advent of technology, these are no longer stacked around desks or crammed into filing cabinets; They are based on the Wiki and Salesforce pages, but the challenge of efficiency remains the same. Jira Work Management helps legal teams manage documentation, including confidentiality agreements, copyright policies, and terms of use, to ensure the right people review, edit, and approve before signing. So when I started, it was very different and we didn`t have a management tool at all. We haven`t used JIRA yet. And then, now, a year and a half later, Anna is our General Counsel, we also have Melissa on board, that`s pretty much the base of our legal team and we`re all in Brisbane.
We still have our Co-Sec who is in Adelaide and can help with ad hoc questions, but in general we now manage everything from Brisbane. With some of the technologies I`ve seen or heard, especially in the legal field, I think there`s a big learning curve. It takes a long time to get things done, sometimes you need a consultant who comes to your company for months to train you on how to do it. What has been JIRA`s learning curve and the nature of the implementation effort? Streamline Salesforce and Jira workflows and integrations, reduce complexity, and align teams with a single source of truth Easily create and centralize information such as commonly used legal forms, decision records, and meeting notes. Manage permissions so that only the right people have access to relevant information, and use simple versioning to stay informed of changes to documents.
