Your feedback helps us provide quality legal services. Legal Aid Queensland is committed to providing high quality legal services. We welcome all kinds of feedback from customers, community partners and our service providers to improve our services. If your complaint relates to a legal matter in which a Legal Aid Queensland lawyer assists a client, we are generally required to provide our client with your personal data. We can accept and investigate anonymous complaints, but we cannot recommend the outcome. The commission cannot force a lawyer to reduce an account or repay funds. The Board cannot prevent a lawyer from taking legal action against you to recover unpaid fees. The lodging of a complaint with the Commission shall not delay or modify the proceedings already initiated. If you have a complaint about legal counsel employed by the government, you should raise your concerns with the chief executive officer of that government department or agency.
A complaint against a government lawyer can only be made by the chief executive of the government, the Queensland Law Society, the Queensland Bar Association or other Australian lawyers. Generally, the Commission refers complaints concerning intergovernmental counsel to the management authority of that State or territory. We do not accept complaints about cases that were closed more than a year ago. Legal Aid Queensland provides information, advice and representation in family, civil and criminal matters. The Legal Aid Call Centre is staffed by information officers who can provide legal advice, legal advice or other services. Legal aid lawyers can offer free advice in most, but not all, areas of law. Legal aid may be represented in some legal cases, but this service is almost always means-tested (with the exception of victims of crime and minors). We will send you a response once we have investigated your complaint.
We aim to resolve complaints within 30 business days, but more complex complaints may take longer. If your complaint relates to legal fees charged to you, please read the information under Legal Complaints before completing and submitting a complaint form. It may take some time to process a complaint, depending on the complexity and seriousness of the complaint and the length of the investigation. All complaints received by the Commission will be dealt with thoroughly, fairly and as expeditiously as possible. In written complaints, the person filing the complaint and the lawyer or employee of the law firm named in the complaint must be identified. The complaint must also describe the conduct complained of. The more detailed information will help the Commission assess the complaint. Completed complaint forms and attachments can be sent to the Commission des services juridiques by: Your feedback is important to us, which is why we ensure that a senior manager conducts a thorough investigation into any issues.
We also regularly review all feedback to see what policies, processes and services can be improved. The Commission will endeavour to keep complainants informed of the progress of the investigation. Emaillsc@lsc.qld.gov.auThis account will automatically generate a reply email confirming receipt of your form. When filing a complaint, please provide clear information about your concern, such as: We aim to contact you in writing within 10 business days to confirm that we have received and processed your feedback. Your complaint is confidential and the details will only be discussed with those directly involved in the investigation and resolution of the issue. We always process your personal data in accordance with the Protection of Information Act 2009 and the Queensland Legal Aid Act 1997. You can make a complaint on behalf of someone else, but we cannot provide you with information about the outcome without written permission due to the confidentiality requirements of the Queensland Legal Aid Act 1997. The information you provide to us in your comments will be used to identify and address your complaint or compliment in accordance with our Feedback and Complaints Policy.
We will also use the information you provide to us to find ways to improve our service delivery. The Commission cannot accept complaint forms received through an online storage service such as OneDrive, Dropbox, Icloud, Google Drive, etc. If your complaint relates to Legal Aid Queensland`s Grants feature, your personal data will not be disclosed to any other person or entity outside of LAQ, except as permitted or required by law. Please contact the Commission des services juridiques if you wish to receive a complaint form. It states that professional misconduct involves a significant or consistent failure to achieve the same standard. It is usually a “one-time”, accidental neglect or failure. The regulatory system under the Legal Profession Act 2007 (the Act) allows the Commissioner to moderate consumer disputes or investigate a complaint about the conduct of a lawyer that may constitute professional misconduct or unsatisfactory professional conduct. Another lawyer can be hired at any time, whether or not a complaint has been filed. OR 1300 655 754 (if you are located outside Brisbane) Your personal data will be processed in accordance with the Information Protection Act 2009 and the Queensland Legal Aid Act 1997. If both conditions are met, the Commissioner initiates disciplinary proceedings and takes the lawyer to the Legal Practice Committee or the Queensland Civil and Administrative Court. Please also read the video “Before you file a complaint” for more information on what to consider before filing a complaint.
If the matter goes before the committee or tribunal, the person who filed the complaint may be invited to testify. See Disciplinary Applications. The Commissioner of Legal Services is the only body empowered under the Legal Profession Act 2007 (Qld) to receive and deal with complaints about lawyers, law firm staff and illegal operators. Postal complaint: A letter can also be sent to the office: PO Box 10310 Brisbane Adelaide Street Qld 4000 Complaints under the Human Rights Act 2019 can only be made for alleged violations that took place after 1 January 2020. There are 23 human rights set out in the Human Rights Act and more information can be found here: Human Rights Act 2019 – Legal Aid Queensland. Important: Please read the complaint form carefully before completing it and submitting it to the Commission des services juridiques. Email complaint: The recommended method is to submit your complaint by email by downloading and completing the complaint form. You may also attach any other relevant documents to your complaint. Feedback may be sent to the Commission.
See Comments to the Commission You can also send us an email to add your service to the search or notify us of any errors. If you require additional confidential support and assistance with your question or problem, please contact Infolink for Women by email at women@qld.gov.au or by phone at 1800-177-577 (toll-free, Monday to Friday, 8 a.m. to 6 p.m.). If you are in an emergency or life-threatening situation, call Triple Zero (000) for police, fire or ambulance, at any time, day or night. Only if a lawyer`s conduct does not violate any of these legal descriptions does the Commissioner have the authority to consider whether disciplinary action should be taken. complaints to the Commission are confidential; However, a copy of the complaint may be sent to the lawyer concerned so that he or she can respond. The Commissioner will assess all the evidence gathered during the investigation and decide whether there is a “reasonable probability” that a disciplinary authority will conclude that the lawyer`s conduct is unsatisfactory or professionally wrongful, and whether it is in the public interest to prosecute the lawyer. Consider resolving any issues or concerns with your attorney before filing a formal written complaint.
For example: We cannot provide you with information that violates the privacy requirements of the Queensland Legal Aid Act 1997 and the Information Protection Act 2009. Telephone complaint: You can also call the office on (07) 3564 7726 (if you are in Brisbane) The declaration must also be signed and all relevant documents attached and submitted using the form. The Human Rights Act 2019 protects and promotes fundamental human rights. If you believe we have acted or taken a decision that is incompatible with your human rights, you can send your comments to Legal Aid Queensland.
