Are you thinking about LEAP or are you currently a LEAP customer facing the inability to pick up the phone and call support[3], device compatibility issues on macOS [4] [5] [6] and rigid multi-year contracts? Get the best customer support in the industry from an award-winning team dedicated to your success at no extra cost. Our support team is available to help you by phone, email or live chat. Want to expand your peer network? Join a growing community of innovative lawyers who love to see themselves succeed and grow. Clio also offers a financially supported service level agreement (SLA) with 99.9% availability. It`s our promise that you can access your work at least 99.9% of the time. Clio offers unlimited support from an award-winning team at no extra cost. Our customer support team is available 24/5 (8:00 Monday to 8:00 Saturday) via phone, email, or live chat. This in-house support team helps you with everything from migrations to training to day-to-day questions. Clio also offers a financially secure uptime guarantee of 99.9%. “LEAP`s customer service is top notch.
In cases where I have a question, I`ve been able to answer it either in person with someone who comes to my office, or by phone or through online resources – whether it`s a chat or just send me a question that they answer me by email. “LEAP often relies on third parties to train new customers, which adds an additional cost to your onboarding experience. [8] LEAP advertises a 99.9% uptime guarantee that is not financially secure, meaning you will not be compensated if the service goes down. [10] LEAP does not provide incoming telephone support to its customers, which means you don`t have the option to pick up the phone to call if you need help. [3] Use Clio knowing you can access award-winning customer support for any questions or assistance at no additional cost, 24 hours a day, five days a day. LEAP uses contracts to tie customers to multi-year commitments, sometimes with commitments of at least three years. This prevents your business from paying for something you may not want. If you decide to terminate your contract, you may be responsible for 30% of the total value of the order. Even if you just need a license reduction, it`s worth asking a LEAP representative what impact this will have on your existing contract and costs. Clio has 85+ app integrations tailored specifically to your needs and thousands of additional integration options through Zapier. Major enterprise software providers, including Microsoft, Google My Business, and Zoom, have created integrations with Clio.
Clio also integrates with the UK`s leading legal accounting providers – Xero, Quickbooks and Klyant. Clio continues to expand its app ecosystem, offering multiple choices to meet the changing needs of today`s law firms. Online chat is open Monday to Friday from 9:00 a.m. to 8:00 p.m. EST. Users can also book calls to the Legal Practice Concierge Helpdesk to fit the schedule of a full lawyer and support staff. LEAP`s experienced practice management and IT experts specialize in helping clients get the most out of LEAP. Start a chat session or book a call to immediately find the solutions you need.
The cost of a LEAP license is inconsistent, but is typically around £109 – higher than most law firm management software providers. LEAP is also known for buying small case management providers and quickly introducing price increases for those providers` customers. We`ll work with you to create a schedule that meets your needs, and your dedicated migration specialist will guide you every step of the way, at no extra cost. Already a LEAP user? You can easily add additional users if you have new employees or haven`t considered existing members. The LEAP Help Center provides help adding additional users or other knowledge-based questions. Data migration and training are included in the cost of your Clio subscription and are available 24 hours a day, five days a week. These fundamentals can often result in additional costs for LEAP and other case management applications. [8] Clio operates on a subscription model, so control of your company`s future is where it belongs: with you.
Clio makes it easy to add and remove users as needed, with no penalty to reduce the number of licenses. With Clio, you are not bound by any contract and may terminate your subscription at any time without penalties or cancellation fees. Not all cloud products are created equal. With Clio, you can work easily and securely from any web browser, on a Mac or PC, or via Clio`s mobile app, available for iOS and Android. LiveChat consultants are ready to answer all your questions. The LEAP Help Center is a resource center dedicated to training materials, webinars, customer forums, product announcements, help desk access, and more. Clio protects your customers` information and your company`s data with industry-leading security features and protocols trusted by 150,000+ companies and 66+ bar associations worldwide. Our experienced HelpDesk team is on hand to provide you with fast customer support.
